Photo credit: The Medical Futurist
AI excels in many areas, however, one place where AI currently falls short is emotion. AI is unable to detect and replicate human emotions, something that many people are concerned about. However, this may change in the future.
There are autonomous, relational, and conversational devices, but so far, there has not been a device that can detect emotion. Currently, an area of AI (emotion AI) is creating algorithms that can detect basic human emotions. Some challenges they face include how to train multi-modal systems and how to get data on less frequent emotions. Nonetheless, emotion AI is progressing quickly, and the MIT Technology Review predicts that technology may become emotion-aware within the next five years.
Forbes ties the benefits of emotionally-aware devices into chatbots, explaining how devices would be able to better interact with humans if they were aware of emotion. Emotionally intelligent chatbots would also be much more consumer-friendly. Additionally, Microsoft states that in order for AI to be a positive force, it will need empathy, since empathy is what will truly allow AI to solve for people-problems.
In order for AI to be able to truly interact at the human level, they first need to be aware of empathy with compassionate intelligence -- the ability to act with compassion.
MIT Technology Review